Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

Monday, April 22, 2013

Elan Downloads and Support Archive

We recently posted What happened to Elan Digital Systems Ltd's website? discussing the disposition of Elan. As promised, we've begun to collect files and are making them available for download. Depending on traffic, we might not keep them at these current locations, but we will update this page whenever there are any changes. Special thanks to Michael Vögele for locating the Java software for USBScope50.

CDROM ISO Images
USBT&M.iso.zip
The USB Test and Measurement CDROM image. Includes USBCount50, USBPulse100, USBScope50, and USBWave12
USBscope50_Java_CD_20091005.iso.zip
The USB Scope 50 Java Software CDROM image, the Java software was to supercede the older binaries and has the benefit of being cross-platform for Linux and The Windows
elupcr20061020.iso.zip
Drivers for P-Series cards readers CDROM image
Drivers obtained from the Wayback Machine
pseries_windows.exe.zip
Drivers for P-Series cards readers
usbcount50setup.exe.zip
Drivers for USBCount50
usbpulse100setup.exe.zip
Drivers for USBPulse100
usbscope50setup.exe.zip
Drivers for USBScope50
usbwave12setup.exe.zip

Thursday, March 7, 2013

What happened to Elan Digital Systems Ltd's website?

ElanRoughly a year or so ago, British firm Elan Digital Systems Ltd went into liquidation. We, like many others, expected their assets to be purchased by another firm, or at the very least, for their liquidator to make some announcement of the disposition of their assets.

Unfortunately, that never happened, and around December of 2012, Elan's website went dark. Had we known this was going to happen, we would have archived the contents of their site. This leave countless Elan customers in a bind, with no access to support, troubleshooting, or download pages. From our standpoint, customers deserve access to these items for the foreseeable future.

Fortunately, the Internet Archives Wayback Machine archived the Elan site on November 5, 2012. Unfortunately, their are some binaries that aren't archived. Over the next few months, we will download and archive all the binaries and important support documents we can. We will also go through out remaining stock of Elan items and make ISO image copies of install CDROMS for items that aren't available on the website. Check back here for updates on this project.

Furthermore, we wrote to Elan's liquidator requesting the files for Elan's defunct website. Having the original files from their server would speed up the archival process. For customers interested in contacting the liquidator directly, we will provide the information below. Perhaps if enough customers write them, they will be disposed to helping out with this important project.

Elan liquidator:

James Richard Tickell and Carl Derek Faulds of Portland Business & Financial Solutions Limited, 1640 Parkway, Solent Business Park, Whiteley, Fareham, Hampshire, PO15 7AH

Tuesday, September 1, 2009

Correct A-331/A-341 PCIe to SATA Jumper Settings

PCI Express to Serial ATA (eSATA II/300)Surprisingly, the instruction booklet that accompanies the A-331/A-341 PCIe to SATA devices causes some confusion among a very small segment of end users in terms of jumper settings for SATA port selection.

Here is the text and images from the booklet:


Note: There are four SATA ports in PCIe SATA II 300 2-Channel RAID Card. We named these ports A to D. Ports A & B are external SATA ports and C & D are internal SATA ports. By changing the jumper setting on Encore SATA2 RAID PCIe Card that allows you to select between external and internal ports to use. By default, Port C and D are working.





Reading the instructions, a few things stand out. First off, the instructions state that Ports C and D are the default settings, and hence the internal SATA ports are the out of the box configuration. To change a port, the entire bank grouping must be relocated (this is where most people are confused), in other words all jumpers from either bank (groups of four J1-J4, or J5-J8) need be in the same position (ie. all 1-2 OR all 2-3).

To simplify this by providing the most obvious example. To switch from the default settings of both internal ports to both the external ports, one would move all the jumpers to position 1-2 closed. In other words, move every jumper to the opposite position they are already set at!

Remember, A and C are mutually exclusive, as are B and D. Hence, a mixed one internal port and one external port configuration can only consist of A and D, OR B and C.

PCI Express to Serial ATA (eSATA II/300) 2/2 Port Host Adapters

Tuesday, January 8, 2008

Elan USB T&M Devices CD-ROM for The Vista

The latest from Elan regarding their software for their USB Test and Measurement devices:


We have released a new installation CD for the test and measurement products.

There has been no change to the drivers themselves, but the CD has been changed to reduce installation problems that some customers encountered in Windows VISTA.

During the installation the INF files required to install the hardware are automatically placed into the Windows/INF folder. When the hardware is plugged in, selecting 'search automatically' for drivers should prompt the O/S to find them there. However VISTA (for some reason unknown to us) does not find the files in the INF folder all of the time, so sometimes the installation does not suceeed automatically and the user is them prompted to find the INF files 'by hand'. (Which can be a labourous process for a user who is not familiar with where they should be.)

This new CD image includes the INF files directly in a folder on the installation CD, as it appears that the new hardware wizard in VISTA will search the CD for the driver files. Please see link below:

http://www.elandigitalsystems.com/eng/software/usbtestandmeasurement/

Friday, November 2, 2007

Important Notice: CFExpressPro+ PCIe and Mac OS X 10.5 Leopard

Please DO NOT install the provided drivers for the CFExpressPro+ PCIe ExpressCard to CompactFlash Memory Card Adapter 2.5Gbps with Mac OS X 10.5 Leopard. Drivers for 10.5 are in development, we will post them as soon as they are available.

Thursday, September 6, 2007

Alternatives for the ADP-MULTI5-PC

Unfortunately the latest batch of ICs (integrated circuits) for the ADP-MULTI5-PC were bad, and we cannot manufacture more until we have good ICs. We are looking at probably late-October before we are able to ship the ADP-MULTI5-PC. Alternatively we have two different products that might be suitable alternatives.

For 32-bit CardBus capable PC Card slots, we have the ADP-MULTI5-PC32. It supports the exact same memory cards as the ADP-MULTI5-PC and allows for faster data transfer.

For 16-bit PC Card slots we also carry the ADP-MULTI6-PC. This device is based on an older design and doesn't support the newer SDHC and SD Card 2.0 standards. If you are using the older style SD Cards, or any of the other cards it supports, you should be fine.

Our MotionFlash32 USB 2.0 based reader also handles SDHC (SD 2.0).

Wednesday, August 22, 2007

Elan announces tentative support for U111 under Windows The Vista

Elan has posted a page with instructions and downloads for deploying the U111 with The Vista. They have tentative support for the Sierra Wireless Air Cards 850 and 860. This configuration is unsupported by Synchrotech.

Tuesday, August 14, 2007

DuelAdapter Unsupported Systems List

Synchrotech has obtained a more comprehensive list of systems with ExpressCard firmware issues and are known not to work with the DuelAdapter. Some other ExpressCard equipped computers may also have compatibility issues, this list is by no means comprehensive. This list of unsupported systems represents a very small fraction of ExpressCard capable computers, most systems on the market work exceedingly well with the DuelAdapter.

Monday, July 23, 2007

MicroU2E Issues Thread

MicroU2E USB 2.0 to USB 2.0 Mode ExpressCards AdapterThis thread is for discussing issues with the MicroU2E. Issues include, but aren't limited to: unsupported systems, incompatible ExpressCards, experiences, etc.

Thursday, June 28, 2007

DuelAdapter Issues

DuelAdapter
This thread is for discussing issues with the DuelAdapter. Issues include, but aren't limited to: unsupported systems, BETA, driver status, incompatible PC Cards, etc.

Wednesday, June 27, 2007

Windows 2000/XP/Server 2003/Vista Solutions for PCMCIA SRAM and Linear Flash PC Cards

This FAQ discusses PCMCIA PC Card SRAM and Linear Flash with Win32 systems. While we intend for it to be all inclusive, we hope a discussion thread started here can address any issues.

The PCMCIA SRAM PC Cards Memory Card Devices FAQ and PCMCIA Linear Flash PC Cards Memory Card Devices FAQ are important reads as well.

DEXIS Digital X-ray System Requirements and Elan PSeries PCMCIA PC Card Readers FAQ and Information

This new FAQ discusses DEXIS deployments with Elan and other PC Card readers. While we intend for it to be all inclusive, we hope a discussion thread started here can address any issues.